Privacy Policy

Our Commitment to Privacy

This privacy policy is issued by XACT Technologies Ltd., operating as XACT Engineered Manufacturing Solutions (“XACT EMS”).
We are committed to safeguarding the privacy and security of your personal data. This privacy policy outlines how we collect, use, store, and protect information submitted through our websites:

We comply with applicable privacy laws, including the General Data Protection Regulation (GDPR), Canada’s Anti-Spam Law (CASL), and other relevant regulations.

Data Collection and Usage

We do not collect personally identifiable information unless it is explicitly provided through forms, communications, or customer inquiries. The types of information we may collect include:

Name and job title
Company name and industry
Business contact details (email, phone number, address)
Form submission data or inquiries related to projects, services, or quotes
IP address and browser information (via analytics tools)

This data is used solely for the purposes of:

Responding to your inquiries
Providing requested services or follow-up
Performing internal analytics and website improvements
Email communication related to products, services, or projects (when appropriate)
Supporting CRM and marketing automation workflows, if applicable

We do not collect payment information through our websites. To request product samples or initiate an order, please email customer.service@matrixxact.com or fill out our contact form.

Cookies and Analytics

Our websites may use cookies and third-party tools such as Google Analytics to understand usage patterns and optimize performance. Cookies help us improve your browsing experience by tracking anonymous data such as:

Page visits
Company name and industry
Device and browser type
Traffic sources and navigation paths

Data Security

We implement industry-standard security measures to protect your information from unauthorized access, alteration, or misuse. These include encryption protocols, access controls, firewalls, and security monitoring.

Access to your data is limited to authorized personnel and trusted service providers who support our IT, CRM, and cybersecurity systems. These providers are contractually bound to maintain confidentiality and meet data protection standards.

Third-Party Services

We may work with third-party service providers for hosting, cybersecurity, CRM, and email marketing. These vendors only access your data as necessary to perform services on our behalf and are contractually obligated to maintain data privacy and security. We do not sell or rent your personal information to any third party.

Data Retention

We retain your information only as long as necessary to fulfill the purpose for which it was collected or to meet legal and regulatory obligations, including AS9100 quality management system requirements. After that, your data is securely deleted or anonymized.

Your Rights

Depending on your location and applicable data privacy laws, you may have the right to request access to, correction of, or deletion of your personal data. If you would like to make such a request, please contact us by emailing customer.service@matrixxact.com or by filling out our contact form.We will review and respond to valid requests in accordance with applicable laws and our internal policies.

Policy Updates

We may update this privacy policy periodically to reflect changes in our practices, technologies, or legal obligations. The most recent version will always be available on this page.